Company Policy

Privacy Policy • Returns • Shipping • Terms of Use

Privacy Policy

We take your privacy extremely seriously.
Shop Lisa Ridout Exclusive Jewellery (LREJ) respects and upholds the confidentiality of information and the privacy of individuals and is committed to user, visitor and customer privacy to the Shop LREJ web site at www.LisaRidoutJewellery.ca.  Because we gather important information from our users, visitors and customers, we have established the Privacy Policy as a means to communicate our information gathering and dissemination practices.  By accessing this web site, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the web site located at www.LisaRidoutJewellery.ca/pages/terms-of-use.html.  (“Terms of Use Agreement”).

Information We Collect
We may require Customers who visit our web site and purchase products on our web site (collectively the “Service”) to give us contact information, which may include but is not limited to the Customer’s name, company name, address, phone number, email address, cookies, IP logs, billing information, billing name and address, credit card number, and other information as detailed below under “Personal Information” (collectively “Personal Information”).  Besides the Personal Information, we may also collect other information regarding your use of the web site.  From Time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information.  You can opt out of providing this additional information by not entering it when asked or not using the web site, although not providing it may hinder you ability to use the web site.

You may also have the ability to update or remove your Personal Information by logging into the web sie and editing your Personal Information within your profile (to the extent one exists).  However, archival or backup copies of said information will not cease to exist and Shop LREJ shall not be liable for any problems in this editing process.

Information collected is used to provide and maintain the web site and is used at Shop LREJ’s discretion.  This Information can also be used to contact you to further discuss interest in our company, the services we provide, and to send information regarding Shop LREJ, its products and other activities such as promotions and events.  You may be invited to receive email correspondence by providing an email address.  Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as Shop LREJ, in its sole discretion, deems reasonable.

Shop LREJ may also email (or send via other methods) information regarding updates to the web site, newsletters, advertisements, or other correspondence.  You will have an opportunity to unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in such promotional emails or by emailing us at www.LisaRidoutJewellery.ca/pages/contact-us.html.  Despite unsubscribing from such list, Shop LREJ may send confirmation emails if you order online and may need to contact you by phone, email or regular mail with questions or issues concerning your order.  Any opt-out by you is not deemed valid until processed by Shop LREJ.  Shop LREJ shall not be liable for problems arising from the opt-out procedure.

We acknowledge that you have the right to control how your Personal Information is collected and used.

Personal Information
The type of Personal Information that may be collected or submitted to Shop LREJ includes, but is not limited to the following:

Your name, current address, age group, email address, telephone and cell phone number.

Information about your visit to the web site, which includes the date and time of your visit, the pages accessed and the documents retrieved;

The type of browser used when you visit our web site, and

Any personal correspondence, which includes emails

Other information you provide is not required by us but may assist with responding to your request more effectively.

Why Do We Collect Personal Information?
Shop LREJ offers various products and services to our Customers and also strives to meet the needs of our Customers.  We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics.

To do this effectively, we need to collect certain Personal Information.

The Personal Information We Collect From You
All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc.  The Personal Information we hold is for establishing and managing our business and customer relationship with you.  Sensitive information is subject to greater restrictions and governed by law.

By communicating with Shop LREJ, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.

You have the right to anonymity and do not have to supply us with information.  However, if you choose not to provide the information and we need to fulfill your request for a specific product, we may be unable to provide you with that requested product.

Keeping a Recored of Personal Information
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns.

We may hold Personal Information for the following purposes:

Internal accounting and administration;
To supply you with information about your account including regular statements;
To respond to inquiries;
Enhancing customer service, product options and to improve product performance;
Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;
To administer sales records;
To provide information about us, our products, services and special offers; and
To analyze our website usage

Our Disclosure of Your Information/Security
Although Shop LREJ uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE.  Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private.  Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party.

The following describes some of the ways that your Personal Information may be disclosed and you expressly agree that your Personal Information may be disclosed by Shop LREJ in the following ways:

Advertisers.  We may internally gather data across all of our web site’s visitors and keep a recored of your usage habits.  As a result, we may disclose some limited, non specific Personal Information to third parties for marketing and promotional purposes.  However, in these situations, we do not disclose to these entities any information that could be used to identify you personally.  Certain information, such as your name, email address, address and telephone number are NEVER disclosed to advertisers.

Cookies.  When you visit the web site, our server may attach a small data file known as a “cookie” to your hard drive.  This enables us o analyze usage patterns on our web site in order to tailer it to our users’ needs.  Cookies are safe and cannot be used to deliver a virus.  Cookies only identify your computer to our servers when you visit our web site.  Most web browsers are set to accept cookies.  If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer’s hard drive by adjusting your Internet browser.  Without accepting a Cookies, you can browse through our site, but you will be unable to establish a shopping cart session and make a purchase on-line.

Legal Requests.  Shop LREJ may lawfully disclose your Personal Information for law enforcement or regulatory purposes.

How We Manage Your Personal Information
You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium.  We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records.  We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure.  You have the right to access the Personal Information you have provided to us.  If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time.  If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you.

As far as permissible under law, Shop LREJ accepts no responsibility for the unauthorized access of Personal Information held by Shop LREJ.

Changes to Our Privacy Statement
From time to time, it may be necessary for us to review and revise our privacy statement.  We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the Shop LREJ web site at www.LisaRidoutJewellery.ca.

How to Contact Us If You Have A Problem or Complaint
If you have any queries in relation to this policy or its administration or if you would like more details of the type of personal information Shop LREJ holds, for what purposes, and how we collect, hold, use and disclose that information, please contact Shop LREJ at (416) 537-8479

Additional Information
This Policy is part of the Terms of Use of the web site and any use of the web site is governed by those Terms of U

 

 

Exchange and Return Policy

 

Returns
Shop LREJ does not accept returns.  We do exchange ONLY.  Please see our exchange policy.

Exchanges
Shop LREJ will accept exchange of jewellery items that are of equal or greater value than original Shop LREJ purchase for all unworn, regular priced merchandise that are in their original condition (unworn, in same condition as originally received) with 3 days of receipt of delivery.

For all exchanges, please send an email stating your reason for wanting to exchange with order number and specific item(s) requesting to be exchanged within 3 days from the date the package was delivered and we will issue an Exchange Authorization (EA#).  Once your exchange is authorized by Shop LREJ, you will receive an EA#.

Items must be exchanged with us within 10 days (domestic)/20 days (International) from the date we issue your EA#.  For items received after this time period, we reserve the right to deny the exchange.

Exchanges must be received in new unworn condition.  Pack jewellery exactly as received, and write the EA# on the outside of the package.  Send pre-paid and insured package to the address stated below:

 

Lisa Ridout (please DO NOT use Exclusive Jewellery – use name only)
64 Franklin Avenue
Toronto, ON
M6P 3Y8

Please note that all sale items are final sale, and no exchanges will be accepted.

Once we receive your package, your exchange will be processed within 5 business days, and the exchanged item(s) will be sent to you via our free shipping using Canada Post Ground.

Local customers are welcome to exchange their purchase to LREJ, 1444 Dupont Street, Building D, Unit #23, Toronto, ON M6P 3H4 within the 10 day period.  Please contact us prior to returning to arrange a mutually agreeable time between purchaser (you) and seller (LREJ).

Note:  Shipping and handling and customs charges are non-refundable

For any questions or concerns regarding the exchange process, please email (exchanges@LisaRidoutJewellery.ca) or telephone at 416-537-8479.

 

Shipping

FREE SHIPPING IN CANADA FOR ALL ORDERS VIA CANADA POST GROUND!

Shipping Process

We will ship merchandise Monday to Thursday, excluding national holidays.  Goods will be shipped the day after you receive an email receipt for your order confirmation pending availability and credit verification.

Local Pick-Up

Toronto area customers may choose to buy online and pick-up in studio.  At check out simply select the “Local Pick-Up – FREE” option in the shipping options menu.  Please bring your order confirmation with you to our location at 1444 Dupont Street, Building D, Unit #23 by arranging pick up via email/telephone (lisa@lisaridoutjewellery.ca, 416-537-8479) at a mutually agreeable time between purchaser (you) and seller (LREJ)

We ship for FREE within Canada via Canada Post Ground, however if you would like to receive your order sooner you can choose to pay for Xpress Post shipping via Canada Post, simply select the option at checkout.  International orders ship via Canada Post, your shipping costs will be calculated at time of checkout based on your location and shipping option selection.

All shipments will be declared at full purchase value.

*Please note that we cannot ship to PO Boxes.

Taxes are not include in price and will be added where applicable.  Ontario and New Brunswick residents pay 13% HST, Nova Scotia residents pay 15% HST, and all other provinces pay 5% GST.

Orders outside Canada are not required to pay Canadian taxes, they may be subject to other taxes, customs and duties imposed by your local government.  Shop LREJ is not responsible for any additional taxes, duties or custom fees charged to the customer.

If shipment is returned for exchange, customer is responsible for cost of returning goods.

Please make sure you double check shipping information as Shop LREJ is unable to re-route packages.

Quality Control
Shop LREJ is not responsible for damages due to shipping.  All merchandise goes through strict quality control before shipping.

Terms of Use

Welcome to the Shop Lisa Ridout Exclusive Jewellery (LREJ) web site.  Please take some time to review these Terms and Conditions.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, please do not use this site.

Merchandise Availability
While we make every attempt to rightfully represent real inventory numbers on the site, merchandise availability is not guaranteed.  If merchandise becomes unabailable while your order is being processed, we will notify you of this by sending you an email.

Product Information
All products shown on the site are also available at our LREJ Studio location at 1444 Dupont Street, Building D, Unit #23 in Toronto.  All prices are shown on the site in Canadian Dollars. Keep in mind that crystal/stone/pearl colours may vary slightly depending on your monitor.  We will not be offering exchanges due to colour misrepresentation.  If you have any questions about product specifications please email us prior to ordering at Lisa@LisaRidoutJewellery.ca.

Price Adjustments
Shop LREJ does not grant any price adjustments for merchandise that goes on sale any time after purchase has been completed.

Cancellations
Shop LREJ does not accept cancellations.

Pricing and Payment
All prices listed are in Canadian Dollars.  You can calculate exchange rates before puchaseing items here:  http://www.x-rates.com/ .  The prcise rate you will pay is decided by the bank that has issued your credit card, but it will likely be very close to the current exchange rate.

All of the products listed on Shop LREJ are accurate to the best of our knowledge.  In the rare occurrence that a price is listed incorrectly, we reserve the right to change the prices on the web site at any time without any prior notice and to cancel any orders due to incorrect pricing within the site Shop LREJ.ca.

Shop LREJ accepts Visa and Mastercard.  The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped.

 

Sales Tax and Duties
All Ontario and New Brunswick residents will have 13% HST added to their order.  Nova Scotia residents will have 15% HST added to their order.  All other provinces pay 5% GST.

U.S. customers will not have Canadian sales tax added to their order, however customers are responsible for their own local sales tax, if applicable.

International customers will not have Canadaian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.

Use of Imagery on Blogs
Images from Shop LREJ.ca may be used if credit for the origin of the images is acknowledged.  Credit all styling, images, or written content to Shop LREJ.ca.

Disclaimer
This site and the materials and products in this site are provided “as is” and without warranties of any kind, whether express or implied.  To the fullest extent permissible pursuant to applicable law, LREJ Studio disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.  LREJ Studio does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.  LREJ Studio does not make any warranties or representations regarding the use of the material in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or the above limitations may not apply to you.

Terms Termination or Modification
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.  Shop LREJ reserves the right to alter or update these terms without notice at any time for any reason.

Indemnification
You agree to indemnify, defend, and hold harmless LREJ Studio, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including any legal fees, resulting from any violation of these terms and conditions or any activity related to you account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, we may choose various third-party web sites to link to from its own site.  However, even if the third party is affiliated with LREJ Studio, LREJ Studio has no control over these linked sites, all of which have separate privacy and data collection independent of LREJ Studio.  LREJ Studio has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites.  These linked sites are only for your convenience and therefore you access them at your own risk.  Nonetheless, LREJ Studio seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).